Terms of Service
These Terms of Service are the agreement between you and Msafiri for using the Msafiri Driver app to receive and complete trip requests. They set out your status as an independent contractor, the licensing, vehicle and safety standards you must meet, how your earnings are calculated, and the conduct rules that keep passengers and drivers safe.
- Driver terms
- Independent contractor
- Licence & insurance
- Fares & commission
- Alcohol & drugs
- Zero tolerance
- Sexual harassment
- Ride-hailing
- Telematics
- Kenya law
- Your status
- Independent contractor
- Required
- Valid licence & insurance
- Harassment policy
- Zero tolerance
Zero tolerance
Zero tolerance for sexual harassment, violence, alcohol and drugs
Msafiri has no tolerance for sexual harassment, sexual assault, physical violence or threats — by or against drivers, passengers or our staff — and no tolerance for driving under the influence of alcohol or drugs. A single substantiated report results in immediate loss of platform access and, where a crime may have occurred, referral to law enforcement.
- Unwanted sexual comments, advances, propositions or requests for a passenger's personal contact details
- Any unwanted touching, indecent exposure or non-consensual sexual contact
- Recording or photographing a passenger without consent, including in-car cameras used improperly
- Physical violence, assault, threats, brandishing a weapon or intimidating a passenger
- Driving with any amount of alcohol or illegal drugs in your system while online
- Retaliating against a passenger or driver who reports a concern in good faith
Opens your email app · or write to report.msafiri@itart.technology
If you are in immediate danger, contact local emergency services first, then report to us through the in-app safety option. Reports are handled confidentially by trained staff.
30 clauses · Effective 1 September 2026 · Last updated September 2026