Msafiri Stays

Terms of Service

These Terms of Service are the agreement between you and Msafiri for listing and hosting accommodation through the Msafiri Stays app. They set out your status as an independent host, the legal, safety and accuracy standards your property must meet, how payouts and damage claims work, and the conduct rules that keep guests and hosts safe.

Host terms
Independent host
Listing accuracy
Camera disclosure
Property safety
Payouts & damage claims
Zero tolerance
Sexual harassment
Short-term rental
Kenya law

Your status: Independent host
Required: Authority to let & permits
Harassment policy: Zero tolerance

Zero tolerance

Zero tolerance for sexual harassment, sexual assault and violence

Msafiri has no tolerance for sexual harassment, sexual misconduct, sexual assault, physical violence, threats, stalking or intimidation — by or against hosts, guests, co-hosts, cleaners, caretakers or our staff. This applies at the property, at check-in and check-out, in in-app messages and calls, and in reviews. A single substantiated report is enough to permanently remove an account and every listing on it.

Unwanted sexual comments, advances, propositions or requests for a guest's personal contact details
Entering a guest's private space uninvited, or any unwanted touching or indecent exposure
Hidden or undisclosed cameras, or any recording device in a bedroom, bathroom or sleeping area
Physical violence, assault, threats of harm, brandishing a weapon or intimidating a guest
Stalking, monitoring a guest's movements, or persistent unwanted contact after being asked to stop
Retaliation against a guest or host who reports a concern in good faith

Report an incident

Opens your email app · or write to report.msafiri@itart.technology

If you are in immediate danger, contact local emergency services first, then report to us through the in-app safety option. Reports are handled confidentially by trained staff and we never require you to face the other person.

31 clauses · Effective 1 September 2026 · Last updated September 2026

Zero tolerance for sexual harassment, sexual assault and violence

01Acceptance of These TermsPublishing a listing means you accept this agreement.

02Independent Host RelationshipYou are self-employed and control your listing, pricing and rules.

03Our Role as a MarketplaceWe provide the booking and payment platform, not the accommodation.

04Eligibility & Host RegistrationYou must be 18 or older and legally entitled to let the property.

05Legal Compliance, Permits & Third-Party ConsentShort-term letting rules, permits, and landlord or building consent.

06Listing Accuracy & ContentThe property guests arrive at must match what they booked.

07Property Safety StandardsMinimum safety equipment, hazard disclosure and emergency information.

08Cameras, Smart Devices & Noise MonitorsMandatory disclosure, and an absolute ban on interior devices.

09Calendar, Pricing & Accepting BookingsKeeping availability accurate and honouring confirmed bookings.

10Check-In, Access & KeysReliable access, entry rules and respecting guest privacy.

11Cancellations, Changes & RefundsYour policy, host cancellation consequences and forced-majeure cases.

12Guest Conduct, House Rules & DamageSetting enforceable rules and handling problems during a stay.

13Zero Tolerance for Sexual Harassment & ViolenceProhibited conduct and immediate permanent consequences.

14Reporting & Enforcement of Safety ViolationsHow reports are handled and the consequences that follow.

15Non-Discrimination & AccessibilityYou may not reject or treat guests differently on discriminatory grounds.

16Payouts, Service Fees & DeductionsHow your earnings are calculated, released and recovered.

17Security Deposits, Damage & ClaimsMaking a damage claim properly, and what will not be accepted.

18Taxes & Your Own ComplianceYou are responsible for your own tax registration, filings and levies.

19InsuranceYour cover obligations, and what Msafiri does not insure.

20Reviews & Your ContentReview integrity and the licence you grant us for listing content.

21Guest Data & PrivacyYou may only use guest data to host that specific stay.

22Intellectual Property & Brand UseLimited licence to use the app; restrictions on our branding.

23Prohibited ActivitiesFraud, platform circumvention and unlawful use.

24Suspension, Removal & AppealsGrounds for action, your right to appeal, and confirmed bookings.

25DisclaimersThe platform is as-is, with no guarantee of bookings or income.

26Limitation of LiabilityExcluded losses and the cap on our liability to you.

27IndemnificationWhen you cover claims arising from your property or conduct.

28Dispute Resolution & Governing LawRaise it with support first, then mediation, then proceedings in Kenya.

29General ProvisionsSeverability, assignment, entire agreement and force majeure.

30Changes to These TermsHow we version these Terms and notify you of material changes.

31Contact UsHost support, safety reporting and complaints.